Contact
Tell us the task.We will show you the workflow.
Fill in the form below, or write straight to the address underneath it — both land on the same desk, read by the same people, usually the same day.
Write to us.
Prefer e-mail? That address reaches the same people, not a queue — one inbox for the whole castomo family, read by people rather than a ticketing system. Say which product you are writing about — this one is castomFLOW — and it reaches the right desk.
What is useful to include.
A description of the task in the same plain words you would use to describe it to a colleague. Which systems it has to touch. Whether anything about it is time-critical or has to happen at an awkward hour. And roughly how often it happens, because that is what decides whether a workflow is worth building at all.
You do not need to know what the steps should be. Working that out is the product.
- 1A workflowBuilt from what you described, as a screenshot of the actual thing.
- 2An honest noteWhich parts are straightforward, which need a connection you may not have, and which are not a good fit.
- 3A numberWhich plan it would sit on, and why. Frequently that answer is Free.
- §What does not come backA discovery call to establish your budget before anybody looks at the task.
Wrocław time, working daysPolish or English
Other reasons to write
Where to point which question.
Trying it yourself
You do not need us for that. Open castomFLOW, describe a task, and see what comes back. The Free plan is a real plan, not a fourteen-day countdown.
Something is wrong
Tell us what you expected, what happened, and the run it happened on. A run identifier turns a support conversation into a two-minute one.
Privacy and data
Requests for a copy of your data, corrections, deletion or an export go to the same address and are answered within a month. What we hold is written down.
Larger than Team
Volumes above the Team plan, data-residency requirements or specific support terms are a conversation rather than a checkbox. Say what you need.
The rest of the family
Dashboards, conversations, websites, blogging, invoicing and the platform itself are all siblings of this product. Same address, and the same account signs into all of them.
Invoices and billing
One wallet covers every castomo product, so billing questions cover all of them at once. Include the company name on the account.
Who you are writing to
Castomo prosta spółka akcyjna, registered in Wrocław, Poland. The full registration details — KRS, NIP, REGON and the registering court — are in the footer of every page on this site, because a company that sells software to other companies should be trivially identifiable.
castomFLOW is one product in a family that shares one account, one wallet and one platform layer. If you are already a customer of one of the others, you are already a customer of this one; there is nothing to sign.
On response times: we do not publish a service-level figure for e-mail on a marketing page, because it would be a number without a measurement. In practice it is the same or the next working day, Wrocław time, and if something is genuinely urgent then saying so in the first line works better than saying it in the third paragraph.