Kontakt
Tell us di task. We go show you di workflow.
Fill di form wey dey down, or write straight to di address wey dey under am — di two of dem land for di same desk, di same people go read am, usually di same day.
Write us
You prefer e-mail? That address reach the same people, no be queue — one inbox for the whole castomo family, people dey read am no be ticketing system. Talk which product you dey write about — dis one na castomFLOW — and e go reach the right desk.
Wetin good to put inside
Description of di task with di same plain words you for use describe am to colleague. Which systems e suppose touch. Whether anything about am dey time-critical or e suppose happen for awkward hour. And roughly how often e dey happen, because na dat one go decide whether workflow worth build at all.
You no need know wetin di steps suppose be. To work am out na di product.
- 1A workflowDem build am from wetin you describe, as screenshot of di real thing.
- 2Honest noteWhich parts dey straightforward, which ones need connection wey you maybe no get, and which ones no fit well.
- 3A numberWhich plan e go sit on, and why. Di answer dey Free plenty times.
- §Wetin no dey come backDiscovery call to check your budget before anybody look di task.
Wrocław time, days wey we dey workPolish or English
Oda reasons why pesin go write
Wia you go point each question
Try am yaasef
You no need us for dat one. Open castomFLOW, talk di task wey you wan do, come see wetin e go bring come out. Di Free plan na real plan, no be fourteen-day countdown.
Somtin dey wrong
Tell us wetin you expect, wetin happen, and di run wey e happen on. Run identifier go turn support talk into two-minute one.
Privacy and data
If you wan copy of your data, correction, deletion or export, send am to di same address and we go answer within one month. Wetin we keep na e we don write down.
Big pass Team
If your volume pass Team plan, data-residency requirement or special support terms, na talk we go talk, no be checkbox we go tick. Tell us wetin you need.
Di rest of di family
Dashboards, conversations, websites, blogging, invoicing and di platform itself — all of dem na family to dis product. Same address, and di same account dey sign into all of dem.
Invoices and billing
One wallet dey cover every castomo product, so billing question go cover all of dem at once. Put di company name wey dey di account inside.
Who you dey write to
Castomo prosta spółka akcyjna, wey dem register for Wrocław, Poland. Di full registration details — KRS, NIP, REGON and di court wey register dem — dey for di footer of every page for dis site, because company wey dey sell software to oda companies suppose easy to identify.
castomFLOW na one product inside one family wey share one account, one wallet and one platform layer. If you don already be customer of one of di oda ones, you don already be customer of dis one too; nothing to sign.
About response time: we no dey publish service-level number for e-mail for marketing page, because e go be number wey nobody measure. For real, na same day or next working day, Wrocław time, and if somtin truly urgent, if you talk am for di first line e go work pass if you talk am for di third paragraph.