castomFLOW, inside six pictures
Your process don fully documented. On four hundred sticky notes.
Every company get one. E dey live inside somebody head, three spreadsheets and one wall wey nobody suppose clean. castomFLOW na wetin happen di first time you talk am out loud instead.
Nobody dey sit here. Di work still dey go.
Workflow no need chair, lunch break or handover document before somebody go holiday. E need one sentence about di job wey you want make dem do, and about two minutes.
03:14. Somebody dey issue invoices.
No be somebody. Step four of eleven, wey don run every night since March, no ever once ask wetin di VAT rate be, and no ever mention say e dey do am.
Describe am di way you go explain am to new hire.
Badly. In one long sentence, with caveat for middle and one exception wey you remember halfway. Dat one enough to build from — and then you go open wetin come back and set am up exactly di way you want am.
Di steps wey nobody want own.
Copy dis one into dat one. Check whether e arrive. Chase di one wey no arrive. No be anybody job, na everybody afternoon, and na di first thing to spoil for busy week. Now e be step six, and step six no mind.
Ofis wey quiet. Month wey loud.
Everytin wey suppose happen, happen — while di pipo wey bin dey do am by hand dey do sometin wey person suppose dey do. Na di whole pitch be dat. Di rest na which steps dey think and which ones just dey run.